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17 Mar 2025

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3 min read

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Challenge

Delayed & Complex Communication

Manual workflows slowed fee change dissemination. Complex structures made clear explanations difficult, leading to interpretation issues and reconciliation challenges.

Inefficient Article Creation

Bulletin processing demands 250 hours/month, projected to rise to 1,400 hours in five years, requiring twice the analyst team. Reducing article creation time was critical.

Solution

Automated Information Extraction: Automated parsing and processing of VISA and Mastercard bulletins.

Standardized Article Generation: Content generation following the customer’s style guide for consistency. A web-based evaluation interface to streamline article generation and review. The interface enabled file uploads, automated processing, and split-screen article preview.

Quality and Efficiency Metrics: Real-time processing metrics ensured AI-generated articles matched or exceeded manual quality. Analysts were able to efficiently conduct final reviews and provide quick feedback.

Outcome

Reduction in Article Creation Time:

Processing time for articles was significantly reduced by half (or more in some cases), freeing up analyst time.

Improved Article Communication:

Needl.ai generated articles were rated equal to or superior in quality to manual versions in 80% of cases. AI-generated articles adhered strictly to the customer’s style guide, reducing errors and inconsistencies.

Scalability for Growing Data Volumes:

The AI system demonstrated the ability to handle increasing bulletin volumes without a proportional increase in manual workload.

Working with Needl.ai has been incredibly insightful - we achieved 100% accuracy on simple cases and made significant progress on complex scenarios with an overall accuracy of 77%. The partnership demonstrated clear potential for automating our bulletin generation and communication processes to merchants. Looking forward to exploring more AI-driven solutions with the Needl.ai team!

– AI Product Manager